Document 13 of 13
Glossary
The terms used in the application, with the Italian equivalent.
For whom: Everyone
| Term | Meaning in Orafila | Italian term |
|---|---|---|
| Activity log | The list, which cannot be edited, of who did what and when | Registro attività |
| Agent | A person who works on tickets | Operatore |
| AI agent | The artificial intelligence model chosen to answer (for example Claude Sonnet 5.5) | Agente AI |
| Assistant | The feature that explains how to use Orafila and looks into the modules to understand what is wrong; available on every page with “Help with this page” | Assistente |
| Automatic renewal | The contract renews by itself when it expires unless a cancellation arrives within the notice period | Rinnovo tacito |
| Cancellation | The customer's notice that they will not renew a contract; it takes effect at the end of the period, according to the notice period | Disdetta |
| Company (company code) | An organisation that uses Orafila, with its own users and separate data; the code (3 to 40 characters) is entered at sign-in | Azienda (codice azienda) |
| Courtesy copy | The PDF of an invoice: the tax invoice is the e-invoice sent to the SDI | Copia di cortesia |
| Customer health | A score from 0 to 100 with risks and opportunities: Healthy, Needs attention, At risk | Salute del cliente |
| Dashboard | The home page, with what there is to do today | Cruscotto |
| Draft | A document (order, invoice) not yet confirmed or issued: it can be edited and deleted freely | Bozza |
| Fatture in Cloud | Online service used by Orafila to create the e-invoice and send it to the SDI | Fatture in Cloud |
| Forwarding gateway | External service that delivers e-mails to Orafila over HTTP, instead of IMAP reading | Gateway di inoltro |
| Health check | The automatic checks that find problems and things to fix in the modules; they give the numbers next to the menu items | Controllo dello stato |
| Hour bank | A package of support hours bought by the customer, from which chargeable time is deducted | Monte ore |
| Income and expenses | The register of income and expenses (the Income and expenses page) | Prima nota |
| Internal note | A ticket message visible only to colleagues, never sent to the customer | Nota interna |
| Issue | The step that gives an invoice its final number and makes it no longer editable | Emissione |
| Mail worker | The service that reads the mailboxes and sends the queued e-mails | Processo della posta |
| Mailbox | The mailbox of a queue, read with IMAP and used to send with SMTP | Casella |
| natura (exemption code) | The code (for example N2.2) that explains on the e-invoice why a line has no VAT | Natura dell'esenzione |
| Platform operator | Whoever manages the Orafila server and activates companies | Operatore della piattaforma |
| Queue | A support channel (for example Support) with its own e-mail address and ticket prefix | Coda |
| Reorder level | The quantity below which a product should be reordered | Scorta minima |
| Role | A set of permissions given to people | Ruolo |
| Row-Level Security | PostgreSQL database rules that show each company only its own rows | Row-Level Security |
| SDI (Sistema di Interscambio) | The exchange system of the Italian Revenue Agency (Agenzia delle Entrate) for e-invoices | SDI |
| SDI recipient code | The 7-character SDI code (6 for public administration) to which the SDI delivers the customer's e-invoices | Codice destinatario |
| Service times (SLA) | The first response and resolution targets by priority, in working hours | SLA / tempi di servizio |
| sezionale (numbering series) | A separate numbering of invoices in Fatture in Cloud (for example /PSA) | Sezionale |
| Skills | The ticket categories an agent handles, set on their page in Settings › Users; AI triage uses them to suggest who to assign a ticket to | Competenze |
| Sorting / triage | Assigning customer, category, priority and agent to an e-mail or a ticket; also with the AI's suggestion | Smistamento |
| Stock on hand | The quantity of a product in stock, calculated from the movements | Giacenza |
| Ticket | A support request, numbered with the queue's prefix (for example TCK-1042) | Ticket |
| Ticket allowance | A customer's annual ticket credits, used up by the weight of each ticket | Contatore ticket |
| Two-step verification | The 6-digit code from the authenticator app required in addition to the password (TOTP) | Verifica in due passaggi |
| Weight | How many ticket allowance credits a ticket uses (0 to 50) | Peso |